Common Shopify Errors and Warnings


#1

Below are the common errors and warnings you might encounter while working with Stock&Buy and Shopify:


:warning:
Item PROUCT_NAME from store STORE_NAME_OR_URL was not recognized as a product and will be imported as a custom item. Did you forget to import your products?

Meaning: When an order is processed from Shopify, Stock&Buy crawls the order items and does its best to match the items to existing product variations within Stock&Buy. This error usually happens when you create products in Shopify instead of Stock&Buy.

How to fix: Import products from the store. You might want to publish the product back to other stores if you are running a multi channel business.


:warning:
Order: #ORDER_ID was created before you installed Stock&Buy or imported your products. To avoid inconsistencies, it will not be imported

Meaning: When you install Stock&Buy on your store, we get the current inventory. If there were orders created before the installation, any processing from Stock&Buy would lead to inventory discrepancies. This is why we never import orders created before the installation date.

How to fix: This is more for information. There is no way around it. This warning will disappear for all new orders created after you installed Stock&Buy.


:no_entry:
Error while syncing inventory for variant: VARIANT_SKU to STORE_NAME_OR_URL
Error details: {“errors”:“Not Found”}
Did you delete the variant from your store?

Meaning: Stock&Buy tried to update the variation on the online store but it couldn’t find it.

How to fix: Import your products from the store so Stock&Buy can update itself and know about the variations which have been deleted. If you are not planning to sell this variation anymore then please delete it from Stock&Buy.


:no_entry:
Error while deleting product: PRODUCT_NAME from store.
Error details: {“errors”:“Not Found”} Reason: Not Found

Meaning: Stock&Buy tried to delete a product on the online store but it couldn’t find it.

How to fix: Nothing as the product is deleted both on Stock&Buy and Shopify. To avoid such error in the future, please make sure you delete your products within Stock&Buy which will automatically delete them from your online store.


:no_entry:
Error while syncing inventory for variant: VARIANT_NAME to: STORE_URL
Error details: {“errors”:{“base”:[“Option values provided for 1 unknown options”]}}

Meaning: Stock&Buy failed to sync stock levels update for a product on Shopify.

How to fix: This error indicates that you have changed the product directly in shopify and removed one or more options. Please send us the product ID (open the product details in Stock&Buy and send us the browser address) which is failing to sync so we can fix the issue for you.


:no_entry:
Error while adding variant: VARIANT_SKU to STORE_URL.
Error details: {“errors”:{“base”:[“The variant VARIANT_OPTIONS’ already exists. Please change at least one option value.”]}}

Meaning: A new variation is added to Stock&Buy but it failed to sync with your Shopify store.

How to fix: This error typically happens when a variant is manually created within Shopify. Then a similar variation is created within Stock&Buy which results in a conflict. To fix this issue, please delete the variation from Shopify first, then publish your product from Stock&Buy so the new variation can be created in your installed stores.


:no_entry: Error while adding product: PRODUCT_NAME store.
Error details:{“errors”:“Unavailable Shop”} Reason: Payment Required

Meaning: Stock&Buy is failing to sync information with Shopfiy as the Shopify account is locked.

How to fix: Please talk to Shopify Support.


:no_entry: Error while adding variant: VARIANT_SKU to store STORE.
Error details: {“errors”:{“base”:[“The variant ‘OPTION_VALUE’ already exists.”]}}

Meaning: This error is triggered when a variation is created in Stock&Buy but a similar variation (with the same option value) already exists in Shopify.

How to fix: Delete the existing variation on Shopify and publish the parent product from Stock&Buy.


:no_entry: Trying to send a variant: for a product that doesn’t have a mapping : ID

Meaning: This error occurs when Stock&Buy tries to push a variation to your Shopify store but the parent product could not be found in Shopify.

How to fix: Publish the parent product from Stock&Buy to Shopify.


:no_entry: Product: PRODUCT_NAME is not linked to Shopify.
Please publish the product to your stores first. You can find more about the publish functionality here.

Meaning: This error occurs when Stock&Buy tries to push a product update to your Shopify store but the product could not be found in Shopify.

How to fix: Publish the product from Stock&Buy to Shopify.


:no_entry: Error while publishing / hiding product PRODUCT_NAME to your store: STORE_URL
Error details: {“errors”:{“image”:[“is invalid”]}} Reason: Unprocessable Entity

Meaning: This error occurs when Stock&Buy tries to push a product update to your Shopify store but the images are not properly set.

How to fix: Remove the product images, save and add them back again.