I have Shopify and Xero integrated for my inventory tracking. Sales created in Stock & Buy sync to Xero without issue, but sales created in Shopify fail to sync to Xero with a “Tax rate must be Active” failure. I’ve tried creating a new tax code and assigning this to my inventory items but Shopify orders seem to use the original (missing?) tax code causing the failure. Couple of questions:
- How does SnB match tax rates in Shopify to tax codes in SnB?
- How are SnB tax codes matched to Xero tax codes?
- How can I fix the issue of Shopify orders not syncing to Xero?