Xero tax rate issue


#1

When syncing purchase orders to Xero, I receive a tax rate must be active error. The PO in Stock & Buy is using tax code “No Tax” and a similar tax code exists in Xero. I am using a US version of Xero, so expect this to work.

Help.


#2

Hello,
That’s interesting, we never saw this error message before.
Are there other errors or warnings in your activity feed?

Kind regards,
Tahar


#3

Hi Reacia,
Good news, the team managed to reproduce the Tax must be active error.
Please take a look at the [Common Xero Errors and Warnings] (Common Xero Errors and Warnings) for more information on what this error means and how to resolve it.


#4

Creating a new tax code in Stock&Buy resolved the issue. Is there any way to delete tax codes that are not used so I can keep the list clean?


#5

Hi Reacia,
Glad it helped.
We currently don’t allow tax rate deletions.
Can you please email us the tax rate you would like to get rid of so we can remove it from our end?

Kind regards,
Tahar